Privacy policy

• Information you provide. Name, email address, organization name, support messages, and any content you enter into the product.
• Account and workspace data. Authentication credentials, workspace membership, agent configuration, secrets, files, prompts, and outputs we need to run your environments.
• Operational data. Request metadata, audit events, API activity, and error traces we generate to keep the service secure and reliable.
• Request data. IP address, browser type, and referral source sent automatically with every page request.

We use this information to:

• run, authenticate, and secure the service;
• provision environments, store your configuration, and deliver results;
• respond to support requests and security reports;
• monitor performance, debug issues, and prevent abuse;
• send transactional and service-related emails; and
• meet legal obligations.

We share your information only when necessary to operate the service or comply with the law.

• Service providers. We work with third parties for hosting, email delivery, authentication, and monitoring. They access only what they need to perform their role.
• Your workspace. Other members of your workspace can see information based on the permissions set inside Spinup.
• Legal requirements. We may disclose information when required by law, to investigate abuse, or to protect the rights and safety of Spinup or its users.
• Corporate events. In a merger, acquisition, or asset sale, your information may transfer as part of that transaction.

We keep your information as long as we need it to provide the service, maintain security, resolve disputes, and meet legal obligations. When you delete your account, we remove your data from active systems, though some records may persist in logs and backups for a limited period.

We protect your data with technical and organizational safeguards, including encryption in transit and at rest. No system can guarantee absolute security.

You can ask us to access, correct, export, or delete your personal information at any time. Email [email protected] and we will respond promptly. You can also unsubscribe from non-essential emails through the link in those messages.

Depending on where you are located, you may have additional rights, including the right to restrict processing, request data portability, or file a complaint with your local data protection authority.

Spinup is based in The Netherlands. Some of our service providers process data in other countries, including the United States. When data leaves the EU, we rely on appropriate safeguards such as Standard Contractual Clauses to protect your information.

For privacy questions or to exercise your data rights: [email protected]

For product support: [email protected]